ck971 Privacy Policy

Introduction

ck971 ("we", "us", or "the platform") operates a trusted online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") describes our practices and responsibilities regarding your personal information.

By using the ck971 website or mobile service, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services. We may update this Policy from time to time, and you will be notified of any significant changes.

This Policy applies to all ck971 services — including the web platform, mobile application, and customer support channels. We are committed to always working to protect your privacy.

What Information We Collect

ck971 collects the following types of information. This information is essential for managing your account securely and providing you with better service.

a. Personal Information Provided Directly

• Full name, date of birth, and contact details provided at the time of registration
• Email address and identity verification documents
• Financial transaction details — bKash, Nagad, Rocket, or bank account numbers
• Details of any messages or complaints submitted to customer support

b. Automatically Collected Information

• IP address, browser type and version, and device identifier information
• Your navigation history on the website, time spent on pages, and click data
• Session data collected through cookies and equivalent tracking technologies
• Gaming activity — bet amounts, game history, and win/loss records

c. Information Received from Third Parties

• Information collected through identity and age verification services
• Transaction confirmation information received from payment processors
• Information from fraud prevention and risk assessment service providers

Purpose of Using Information

ck971 uses collected information only for legitimate purposes. The main purposes for which we use information are described in detail below.

• Account Management: Information is used to create, verify, and manage your account.
• Service Delivery: To securely process betting, casino games, and financial transactions.
• Identity Verification: To comply with age verification and anti-money laundering regulations.
• Customer Support: To resolve your questions, complaints, and issues.
• Fraud Prevention: To detect unauthorized access, fraud, and account security threats.
• Marketing Communications: To inform you about relevant offers and promotions, subject to your consent.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Legal Obligations: To comply with applicable legal regulations and guidance from regulatory authorities.

Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the ck971 website. Cookies are small text files stored on your device that help remember your preferences on future visits.

Types of Cookies

• Essential Cookies: Required for the core functions of the platform — login sessions, security verification.
• Functional Cookies: To remember your preferences and settings — language, theme.
• Analytics Cookies: To monitor website usage and improve services.
• Marketing Cookies: To display relevant advertisements and offers based on your interests.

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

Information Sharing and Disclosure

ck971 does not sell your personal information to any third party. However, limited information sharing may be necessary in certain circumstances.

Circumstances for Sharing Information

• Service Providers: With trusted partners for payment processing, identity verification, and technical infrastructure support.
• Legal Obligations: Providing information to authorities under court orders, government directives, or applicable legal regulations.
• Security Protection: Assisting relevant authorities in preventing fraud, deception, or illegal activities.
• Business Transfers: Transferring necessary information to a new operating entity in the event of a merger or acquisition.
• With Your Consent: For any information sharing beyond the above, your explicit permission will be obtained.

Privacy agreements are maintained with all third-party partners with whom information is shared, and they may only use the information for the specified purpose.

Information Security Measures

ck971 uses industry-standard security technology to protect your personal and financial information. Our security infrastructure operates at the following levels.

• SSL Encryption: Every exchange of information between your device and our servers is secured through SSL/TLS encryption.
• Secure Server Infrastructure: Stored data is kept in encrypted databases where unauthorized access is completely prevented.
• Two-Factor Authentication: The option to use two-factor authentication is provided when logging into your account.
• Regular Security Reviews: Our systems are kept up to date through regular security audits and vulnerability testing.
• Staff Training: Our team receives regular training in data protection and strict access controls are maintained.
• Incident Response Plan: In the event of a security breach, measures are in place for a rapid response and to notify affected users.

While we work to ensure the highest level of security, no method on the internet is 100% safe. You therefore also bear partial responsibility for keeping your account password confidential.

Data Retention Period

ck971 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information.

• Account Information: For as long as the account is active and for a specified period after closure in accordance with legal obligations.
• Financial Transaction Information: Generally five to seven years in accordance with anti-money laundering regulations.
• Customer Support Records: Generally up to three years from the date of complaint resolution.
• Marketing Communication Data: Until you withdraw your consent or until deleted at your request.

Once the specified period has expired, information is securely deleted or anonymized. Some information may need to be retained for a longer period due to legal obligations.

Your Rights

As a ck971 user, you have the following rights regarding your personal information.

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can request that the processing of your information be restricted.
• Right to Data Portability: You have the right to receive your information in a structured, machine-readable format.
• Right to Object: You can object to marketing communications or certain processing activities.
• Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise any of the above rights, email us at [email protected]. We will verify your request and respond within a reasonable time.

Privacy of Minors

ck971 services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification is mandatory at the time of registration. If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed. If you suspect that a minor's information has been collected, please contact us.

Changes to the Policy

ck971 may update this Privacy Policy from time to time. Policy revisions may be necessary due to service improvements, technological changes, or legal obligations.

If any significant changes are made to the Policy, we will send advance notice to your registered email address and will clearly announce it on the website. The revised Policy will take effect from the date of publication. Continuing to use ck971 after the changes will be considered as your consent to the new Policy.

We recommend that you visit this page regularly and keep yourself updated with the latest Policy. The "Last Updated" date is always displayed at the top of this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

ck971 is always committed to protecting your information. Our privacy team gives careful attention to every request you make and works to respond promptly.